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2022 Annual Drinking Water Quality Report for Water District #1
Updated Water Charges
- As of October 2022: Charge for 0-9,000 gallons is $49.48
- For usage over 9,000 gallons, the additional charge is $6.02 per thousand gallons
Our Water Operator is C3ND Environmental Consulting, LLC
- 24- hour emergency telephone number is (845) 244-0129
- Be sure to give your Name, Phone Number & Address
Low Income Household Water Assistance Program (LIHWAP)
- The Low Income Household Water Assistance Program (LIHWAP) helps low income households pay the cost of water and sewer services. The program can assist households who have past due bills (arrears) for water and/or sewer services.
- For More Information, Visit Office of Temporary and Disability Assistance
For your information and convenience in dealing with the Town Water District, we are providing the following summary of Water District responsibilities and customer responsibilities.
Responsibilities of the Water District
- Perform all tests required by the Health Department and other governmental agencies to provide safe drinking water and an Annual Water Quality Report.
- Notify customers of scheduled service interruptions and hydrant flushings
- For Water Info sign up for "Home-Town News" Alerts here: News Alerts
- Notify customers of potential water shortages and provide guidelines and regulations for conservation.
- Promptly make repairs to the system.
- Own and maintain water meters, both inside and outside.
- Answer questions regarding service, billing, or repairs at 845-758-4608, or by email to water@redhookny.gov .
- Bill customers for water usage based on meter readings taken quarterly in January, April, July, and October.
Responsibilities of the Customer
- Statement charges are payable when received.
- Update the Water Department with current name, address, e-mail or phone numbers.
- Check for leaks in appliances, running toilets, water softeners, and leaking outside faucets if there are billing discrepancies.
- The homeowner is responsible for any house plumbing problem repairs.
- Be aware of the location of both your curb valve and your inside shut off valve, (next to your inside water meter).
- The customer must maintain accessibility to:
- the meter register (mounted on the house exterior).
- the service line from the curb valve to the house.
- if meter is located in a pit, the pit cover must always be visible.
- the curb stop, (the shut off valve near the street). Do NOT plant a tree or large shrub adjacent to the curb stop! This can be critical if your in-house shut off fails.
- Protect the inside meter from freezing. Insulate as necessary.
- Report damaged meters immediately.
- Meters and meter seals must not be tampered with; doing so will be considered theft of services punishable under New York State law.
- If performing exterior home repairs, notify the Water Department. We can remove and replace the external water meter register at no charge.
- Connections from curb valve to house exceeding 100’ require a meter pit.
- A home sale requires a final water meter reading at the closing. Notify the Water Department at least one week prior to the closing so we can provide a final bill.
- Sign up for News Alerts to be notified of service updates
Billing Information
- Water usage us billed quarterly.
- Quarterly bills are payable when received.
- Bills can be paid in person, by mail, or online: EZ On-Line Payments
- Notification of an added 10% late fee will be sent if the due date is missed.
- The account is delinquent after 30 days.
- Accounts can be shut off for unpaid bills and are charged an additional $100 service restoration fee. Payment is required prior to restoring service.
- In November, all unpaid Water Bills will be re-levied on to the Property Tax Bill.
Water Rates: The new minimum charge per quarter, effective October 1, 2022, is $49.48 for up to 9000 gallons. Additional charge of $6.02 per 1000 gallons.